Frequently Asked Questions

  • Do you guarantee your services?


Yes. We guarantee that we will not stop working your case until full tax resolution is reached in the form of a customized resolution program that satisfies both you and the IRS and/or state taxing authority.

  • How long does the resolutions process take?


Reaching tax resolution can range anywhere from 30 days to over a year based on the complexities of each individual case. Keep in mind, we are dealing with the monstrosity of the federal government and even WE have to play their waiting game at times.

  • Can you guarantee a specific resolution like an Offer in Compromise or a Currently Non-Collectible?


No, we cannot guarantee any specific Tax Resolution outcome since that decision is ultimately up to the IRS or state taxing authorities.  It would be impossible for any company to make that promise. What we can guarantee is that we will establish the best tax resolution option available to you based on your eligibility as determined by the IRS or state taxing authorities.

  • Will you provide continuous updates?


We wish we could, but due to the large volume of cases we manage, it is simply beyond our ability to reach out to every client on a frequent basis.  The majority of the process produces no new updates to share.  We will notify you when there is a significant update, but otherwise we do ask that you are patient.

  • Can I cancel my services with you?


Our retainer agreement terms allow you to cancel within 3 days from signing the document to receive a full refund of all payments made to us for services outlined in the retainer agreement signed.  There is a $200 processing fee if you cancel within this time.  After 3 days you may cancel but the full amount will still be due and payable.

  • Can I get my money back if I cancel my services with you?


Unfortunately no.  Once we take you on as a client we begin extensive work on your case right away.  All our client cases take countless of hours of work by our team of tax professionals while research your case, build up your profile and petition the IRS or state for all tax resolutions you may qualify for.  Our company invests multiple hours on your case and these resources do represent a financial cost.

  • Couldn’t I just do this myself?


Of course. But the process is very complicated and time-consuming, which is why we exist.  Our team includes enrolled agents and other tax professionals certified and licensed to negotiate with the IRS and state tax authorities.  The process can be very complex and often requires long hours on hold with the IRS and as well as a thorough understanding of the tax laws, specific tax documents required, and familiarity with the inner-workings of the IRS and state taxing authorities.  In addition, we are able to negotiate more favorable terms and acceptance rates than typically offered directly to taxpayers.

  • Will I be assigned a case manager?


You will most likely hear from several members of our team during the process.  Each stage of the process will engage a different internal expert who will oversee that specific step.  However, you will start out with an introduction to your Primary Case Manager who will act as your main point of contact.

  • Can you stop a wage garnishment?


Our resolution services do include a complete protection against any form of collections such as wage garnishments and bank levies.  As long as you contact us in time, we will be able to stop them.  If you are already getting your wages garnished, our services will also be able to release the garnishments and pending bank levies. The longer you delay, the less likely we will be able to protect you.

  • Can you guarantee me a savings of “pennies on the dollar” on my tax debt?


Absolutely not! (And NO company can guarantee that). Any firm that makes blanket guarantees of pennies on the dollar savings on their client’s tax debt is not only grossly misleading the client, but is essentially operating illegally. We do, however, guarantee full tax resolution that may include negotiated settlements which will allow for some taxpayers to pay less than the original amount owed to the IRS.

  • I have Unfiled Taxes.  Can you still help me with my tax debt?


If you have unfiled taxes, we would need to get you compliant and caught up with all those tax returns before we could tackle any resolution options.  The IRS/State will not even consider any resolution options if you have any unfiled tax years.

Fortunately, this is our specialty, as we are both a tax resolution and a fully accredited tax preparation firm. So if you wish, we can also offer this service to you at very competitive prices.

  • Can the IRS/State really take my assets?


Yes…. The IRS/State has the legal right to seize assets in the form of wages, bank accounts, investments, vehicles and in rare instances, even your home to settle an outstanding tax debt. In fact, The IRS/States are the only entities in the entire country that can legally seize assets WITHOUT a court order.

  • Could I go to jail if I don’t resolve my tax problem?


Technically yes….. HOWEVER, since we take a serious and aggressive approach to resolving all of our client’s tax matters, then we can virtually guarantee you that you will never have to worry about going to federal prison.

  • How soon will you begin working on my case?


Immediately upon retaining our services… The collections division of the IRS/State is extremely aggressive so therefore we fight fire with fire by matching their level of aggression in terms pursuing resolution for our clients.

  • How will this affect my credit?


By hiring our firm, it will potentially improve your credit rating being that we will work to ultimately have all levies and liens discharged. Discharge of federal tax liens from your credit report will ultimately improve your credit scores.

  • Are you a law firm?


No. We are a full service, nationwide Tax Resolution Firm which employs Tax Attorneys, CPA’s, Tax Analysts, Enrolled Agents, Former IRS agents, and other tax professionals.

  • Do you handle State tax matters?


Yes. We specialize in resolving IRS and all State tax matters.

  • Do you handle business tax matters also?


Yes. We also specialize in all tax matters relating to personal and business tax issues including corporate return filing, payroll tax issues (940’s and 941’s), audit representation, audit appeal, etc…CORPORATE FORMATIONS AS WELL AS BOOKKEEPING SERVICES.

  • What other services do you offer?


Tax Preparation

We are a nationwide, fully accredited Tax Preparation firm in addition to a tax defense firm  Ask your Sr. Tax Analyst for more information.

We always recommend using us to file your taxes when you also have tax matters.  Better to keep everything in house instead of hiring another company to do your taxes even though they won’t have the ability to handle your tax resolution matters.

IRS Collection Hold

We offer a secondary service, an IRS COLLECTION HOLD that ENSURES that your protection begins right away, especially during the initial stages of the process while we investigate and prepare your case.

There is often a high likelihood that the IRS has placed your case in the advanced stages of collections.  It is an OPTIONAL SERVICE, however, for a case like yours we HIGHLY recommend it to all our clients.

Tax Management

We also offer a highly popular Tax Management program that not only protects you from any future confrontations with the IRS/State, but ensures that you are protected continuously.  This program provides year around protection.  We pull your transcripts each quarter and review and report back to you all findings which will basically ensure that IF ANY SORT OF TAX ISSUE HAS ARISEN IN THE BACKGROUND.  If we notice anything out of the ordinary (Such as additional liabilities, random Revenue Officer examinations, Audit requests, or identity theft red flags) then we will be able to address them quickly and aggressively. This program will also include annual federal and state tax return filings.

Platinum Tax Defenders


Platinum Tax Defenders is a full-service tax resolution firm in Los Angeles that has been helping taxpayers resolve their IRS and State tax issues since 2011. Our team of tax attorneys, accountants, and enrolled agents have a combined more than 90 years of experience in the financial services industry. Our team is ready to provide tax relief services to clients facing wage garnishments, bank levies, liens, and other challenges.


Platinum Tax Defenders is a full-service tax resolution firm that includes a tax attorney, IRS enrolled agents and certified public accountants specializing in providing tax relief services for taxpayers facing IRS or State tax debt. We work with the IRS on your behalf to come up with reasonable payment options and settlements. Our tax professionals are knowledgeable and experts in tax negotiations. The consequences of unpaid taxes vary by each individual taxpayer’s situation. But unpaid tax debt can lead to wage garnishment, property liens, and bank account levies.

Platinum Tax Defenders will help you reach a tax resolution plan before it’s too late. We offer fast response protection to our clients and a commitment to gaining major tax reductions. Whether this is your first time facing a tax problem, or you have previously hired a tax relief firm in Los Angeles to resolve your tax debt, we have a track record of consistently garnering IRS settlements for our clients.

WHY Choose US

At Platinum Tax Defenders, we’ve developed an impeccable reputation for doing what’s best for our clients, 100 percent of the time. We are honest and upfront with you about your tax debt situation, and the type of tax resolution services we can provide. Each individuals’ tax situation is different, and we’ll do whatever we can to negotiate with the IRS to help you reach a tax relief plan that works for you. We are experts in our field and work diligently to resolve the specific tax issues that each of our clients faces. Platinum Tax Defenders offers fair and honest tax resolution services, and you can count on us to operate professionally and legally.

Many tax relief services in Los Angeles tend to make unrealistic promises. You can count on us to always be honest and upfront about your financial situation, and what type of tax resolution results you should expect.

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    I received a letter from the IRS and it says that I didn’t file my taxes. In order to get some assistance, I found Platinum Tax Defenders! The staff took time on the phone with me to really understand my situation also my needs. The staff was friendly and helpful. I highly recommend Platinum Tax Defenders!!!

    Martha B
    Tax Relief, www.bbb.org